Spent 45 mins on the phone before being cut off after Virgin promised to return my old phone number by today 3 weeks ago. They have promised a supervisor will ring me back in an hour - if only I believed them!!!
Welcome to the Community, I'm really sorry to learn about the problems with your telephone line.
I've been able to locate your account and can see that you've requested a member of the team take a look into this. As soon as there's an update or information available then a member of the team will be in touch