Now have a poor dialling tone but still no incoming calls, no call divert and no contact from Virgin media engineers.
What a shower !!!!!!!!!!!.A week with a working phone and impossible to talk to anyone at Virgin who hide behind systems or simply do not answer their support line. (Waited for 30 minutes again today !!!)
They have now mixed up my phone with someone else so we are getting each others calls. Phoned Virgin and got through - that's a first.
They said they would book an Engineer and could not come out till Tuesday next week. Made no different I had already waited week and they had made it worse. Also explained it was an exchange fault and all they had to do was contact their network team to resolve the issue. Jobs worth now set in - had to send an engineer and they would contact the network team so still expected to wait till next week.
Resolution - Moving to Vonage - taking my number with me - halving my monthly cost - goodbye Virgin completely incompetent service team. .
No one has contact me and now even the wrong phone number is disconnected.
I would be bankrupt if I offered this level of poor service to my customers and have arranged to move from Virgin.
Just realised that Richard Branson and myself will be at a gig together in January. Will pass on my experience in a letter I will give him so he knows what is happening as far as service levels are concerned.
I really am sorry to hear about the issues you have had with our service on the phone line. I understand you're a new customer with us too and I am truly sorry that your journey so far has been a poor one
I appreciate that since you've responded to us, an engineer booking has been raised for you due to the line fault and you can track this with us via My Virgin Media
Please keep us posted on how the appointment goes for you this week. We do want you to have the experience we wold expect and I really hope that the visit resolves the issues for you.
If you need anything else at all, then feel free to drop back to us. We'll be here to support you.