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Steve622
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Area 26 phone dead

Anyone else in Area 26 with a dead phone line? Online service test runs up to 99% then stops. 10 minutes wait to speak to someone at Virgin.

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Re: Area 26 phone dead

 

Hi Steve622,

Sorry to hear that there's a problem with your landline. I've checked this for you and can see that our engineers are still working on this. 

It looks like you have been tracking the status of this fault via our online Service Status page. Please continue to check for further updates on that site.

Apologies for the ongoing issue and the delay in getting your service restored due to the complexities of this fault.

 

Kind regards,

Terri

Virgin Media Forum Team


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Steve622
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Re: Area 26 phone dead

Website phone status updated.
We have identified the problem and an engineer is on their way.

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Re: Area 26 phone dead

 

Hi Steve622,

Sorry to hear that there's a problem with your landline. I've checked this for you and can see that our engineers are still working on this. 

It looks like you have been tracking the status of this fault via our online Service Status page. Please continue to check for further updates on that site.

Apologies for the ongoing issue and the delay in getting your service restored due to the complexities of this fault.

 

Kind regards,

Terri

Virgin Media Forum Team


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Steve622
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Re: Area 26 phone dead

Hi Terri_P

Thank you for your reply. Any update on the fault?

kind regards

 

 

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Steve622
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Re: Area 26 phone dead

Fault repaired, thanks.
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Re: Area 26 phone dead

Hi there Steve622,

 

Great to hear that this has been sorted for you!

 

Please get back to us if we can help with anything more.

 

Take care,

 

Nat_J


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