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Barquentine
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Message 1 of 12
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Appalling service.

Landline packed up two weeks ago. Engineer called on Tuesday last week. He was unable to fix the problem. He said the line from my house to the 'green box' needed replacing. He said Virgin would contact me by e-mail to arrange for the work to be done. Waited five days - no e-mail. Phoned Virgin on wife's mobile yesterday. Yes, they say, no problem, we'll send an engineer. And when will that be ? December 10th !!!!!. I was astonished to say the least. Two months without a landline. I objected strongly and they are now due on November 12th. That's still a month after I reported the problem. Absolutely disgraceful. I'm retired, I have limited mobility and I don't have a mobile phone. My landline is a lifeline for me. Time for a change of provider I think. Any suggestions ? 

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Barquentine
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Message 2 of 12
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Re: Appalling service.

Just had an e-mail from Virgin awarding me a badge for joining this community. Are they taking the **bleep** ?
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Barquentine
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Message 3 of 12
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Re: Appalling service.

Received another 'badge' from Virgin for my First Reply - from myself. Where's my Second Reply badge ? This is patronising beyond belief.

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jamesofmerton
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Message 4 of 12
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Re: Appalling service.

the badges are done automatically by the system. many different types of forums have that system. personally i think it's a bit childish.
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Forum Team
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Message 5 of 12
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Re: Appalling service.

Hi Barquentine

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone line lately.

 

I've been able to locate your account to take a closer look at this from our end for you, I can see that specialist work needs to be completed in order to get the line working which is causing the delay, I'm massively sorry again for the continued inconvenience you're experiencing.

 

We'd love to hear how it goes and will be here should you want an update at any time.

 

Take care

Craig


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Barquentine
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Message 6 of 12
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Re: Appalling service.

Hi Craig, congratulations on locating my account. It's good to hear that you're 'massively' sorry about my problems.  I'm happy to know that you are there for me should I need an update at any time. I'm curious about the nature of the updates you are offering.  As nothing has changed this would suggest something of the 'Elvis Still Dead' variety. Nevertheless, I accept your offer - I would like an update now.

Regards, Barquentine.

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Message 7 of 12
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Re: Appalling service.

Hi Barquentine

 

Apologies if my response came across as anything other than trying to help, my intention is only to assist in getting these issues resolved.

 

As for the updates, I should have been more specific.  You've mentioned you not having contact with us during certain periods and dates changing so I'm offering my assistance should that happen again, I'll be here.

 

Sorry again for the inconvenience caused.

Craig


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Barquentine
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Message 8 of 12
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Re: Appalling service.

Hi Craig,

The only way for you to resolve this issue is to arrange for your engineer to come and do the work at a date earlier than November 12th. Can you do this ? If not, it would appear that you are doing nothing. If you feel that you are doing something please explain what it is.

Richard.
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Barquentine
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Message 9 of 12
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Re: Appalling service.

Hi Craig,

Having not heard from you for nearly a week I take it that you have given up your attempts to help me. What those attempts were I have no idea. Our communications via this forum appear to have been a complete waste of time.

Barquentine.

 

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Message 10 of 12
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Re: Appalling service.

Hi Barquentine

 

Thanks for the response, I've not given up helping you at allMan Happy

 

As we've mentioned previously, there's no sooner appointments available than the one you have booked in so we're looking forward to hear how that goes.

 

Take care

Craig

 

 


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