Sorry to hear you're without a telephone line at the moment. I have located your account to run a line test and it's not showing a fault in your area at the moment so I would just like to confirm whether you've checked your equipment just to ensure there's no fault with it.
If the phone is okay then I would like to send one of the team out to take a look at your line so please let me know how you get on.
Thanks for getting back to me with this information.
In this case I would like to arrange for a technician to visit your property so if you click on the purple envelope at the top right of the screen you will see a message waiting for you with further information.