Dont go with virgin media my friend warned me, unfortunately I did not take her advice!!
Virgin was installed on the 12 December but no home phone from a few days after this. An engineer was supposed to vistit on Christmas eve so I spent my afternoon waiting for someone who never came, I have now been told that no one can come until mid february. I managed to speak to someone on the chat this morning who offered me a measly refund then more or less hung up, and have not been able to get through again since. I believe I have 14 days to cancel my contract if I am not happy with the service (which would mean today is the last day), wondering if its worth just cancelling the whole lot or if its worth perservering?
A lovely lady did get back to me Wednesday and said they may be able to sort it by tomorrow (after I explained the accident my son had and how I needed phone access), but I have heard nothing since. Finally the GP got hold of me via my daughter as they have been ringing the house phone to no avail for days to tell me he needs to go in today. This really is not good enough Virgin Media.
I believe my 14 days to cancel is up today (apparantly its working days), but have a feeling I am being messed around and suddenly it will be too late and I shall be stuck with this terrible company for the next 12 months, funnily enough I dont have a phone to call and cancel on, how convenient!! Its a shame because we were happy with broadband/TV, but surely I cannot be expected to accept this terrible service from you?
coincidentally my Virgin installation was also 12th Dec and myy landline has still not ported successfully from my previous supplier, despite reporting the problem three times now - did you find a way to persuade VM to investigate (and fix) the fault they've caused?
I am pleased to report Virgin Media did come this afternoon and fix this fault, seemed it needed a new cable.
I didnt really convince them, we had a bit of an emergency over Christmas and I would have just left for another supplier as we needed access to a phone. After I explained all this to them the lovely lady managed to sort it out, and understood why I was so upset about the whole thing. I must say I am impressed with how it was eventually handled. Good luck.