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CShearring
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Another Phone Line Fault

This is the 3rd time in recent months phone has gone down

Now seems to keeping line open when making a call so  echo on line  then no line

checked with a basic plug in phone so not the cordless phone at fault

Last time engineer swapped line but that's given us only 2 months of trouble free service

 

 

 

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Re: Another Phone Line Fault

Hi CShearring

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone line recently.

 

I've been able to locate your account and take a closer look from our end, I can see you've been able to test the line yourself and arrange for an engineer to come and take a closer look, which is excellent news.

 

I'd love to hear how the appointment goes

Craig


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CShearring
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Re: Another Phone Line Fault

As expected couldn't detect the fault. Swapped cable over at box

And now today line outgoing is dead

Incoming just get engaged tone

This is becoming too regular

Booked engineer again but he can't turn up until Thursday by then problem will have disappeared. Need quick answers to what is going wrong and why repeat issues
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Re: Another Phone Line Fault

Hi CShearing,

Thanks for the update, I'm sorry for the indeterminacy of the fault that has been occurring.  We'd like to get to the bottom of this for you.

I'd like to arrange for an engineer to give everything a good checking over to make sure we haven't overlooked anything.

I will send the details in a private message, look for the purple envelope icon above.

Collette Smiley Happy


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CShearring
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Re: Another Phone Line Fault

PM responded to. 

 

Colin 

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