Virgin have completely fallen down when it comes to customer service. My landline is still not working. I have called an 0345 number 7 times and all they say I have to wait til the 7th for a technician.
I'm really sorry to learn about the problems with ytour phone line at the moment, I can see that you've spoken with Huw in your other thread regarding this issue.
I can see that Huw has checked to see if there are sooner appointments available as there aren't unfortuantely. We'd love to get this resolved as soon as possible so I'm genuinley sorry for the inconvenience.