Phoned 150 last week and spoke to someone about the problem. I was told that it would cost £2.25 to have this service, I was surprised as I had not paid for this before, reluctantly agreed and was told that it would take 24 hours to update the system.
I have checked my phone this morning 5 days after the phone call and a recorded message said that 1471 is not available on this phone line. Someone has their wires crossed and it is not me.
Is this service available on the my phone line as it was before the fault?
This poor customer service, the service is either free or not.it needs sorting out
Thanks for the update and apologies again for the inconvenience you're experiencing with your telephone service.
As this has happened since the last account change took place, I'd recommend giving our team a call to double check the order, you can do that by calling us on 150 from any Virgin line or 0345 454 1111 from any other. I've left notes on your account for you to reference, that should save you explaining to whole situation over again.
Phoned 150 and finally got 1471 reinstated and technical staff phoned me so I could see if it worked. Also phone second time to check that the system had worked. Why was'nt this done when I originally called to find out why it was not working? Thank you.