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sailho
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111 + 101 Police non-emergency number not working

For some months the 101 police number and have also just found out 111 NHS number is not working have tried to report this but asked to keep trying and report back to VM

Not really a issue except when you really need a quick word with PC plod Robot Mad  who wont give out any other number.

dose any one else in the Norwich GREAT YARMOUTH area have this problem or even tried the number.???????

VM call centre did not know what the number was for Woman Surprised

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Message 2 of 23
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Re: 111 + 101 Police non-emergency number not working

Hi sailho

 

I'm sorry to hear about this issue, it's not something I'm aware of in terms of a great issue at the moment.

 

Are you able to make and receive other calls OK? I've been able to locate your account to take a look and we're not detecting any issues from our end at the moment.

 

Look forward to hearing from you

Craig


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Superuser
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Message 3 of 23
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Re: 111 + 101 Police non-emergency number not working

Whilst VM look into this for you here is a link to the official list of non emergency police numbers to use if 101 isn't available: https://www.police.uk/contact/#alternative-numbers

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sailho
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Message 4 of 23
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Re: 111 + 101 Police non-emergency number not working

as stated to help desk all other calls working ok. just tryed on another type of hand set same result 111 and 101

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Re: 111 + 101 Police non-emergency number not working

Thanks for getting back to me soilho

 

I've staged a ticket to our back office teams to take a closer look at this and I'll be in touch as soon as I receive a response. Apologies again for the inconvenience caused.

 

We'll talk soon

Craig


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Message 6 of 23
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Re: 111 + 101 Police non-emergency number not working

Hey soilho

 

I've had a response from the team, some changes have been made and everything is looking as it should be today.

 

If you try this again and you find it's still not working, let me know and I'll get the team to escalate this from our end for you.

 

Apologies again for the inconvenience caused

Craig


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sailho
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Message 7 of 23
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Re: 111 + 101 Police non-emergency number not working

Just tryed both no dial OK but no ring tone
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Message 8 of 23
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Re: 111 + 101 Police non-emergency number not working

Hey soilho

 

I'm not sure what you mean unfortunately, are you not getting a dial tone now?

 

Look forward to hearing from you

Craig


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sailho
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Message 9 of 23
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Re: 111 + 101 Police non-emergency number not working

Pick up handset .
Get dial tone.
Dial either 101 or 111.
Then just mushy hiss. As if waiting for more dial tone information.
No change to before all other calls ok
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Message 10 of 23
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Re: 111 + 101 Police non-emergency number not working

Hi sailho

 

Thanks for the update, as that hasn't worked I've raised a ticket to formally escalate this from our end for you.

 

Once an update is available, a member of the team will contact you on the phone number we've got on your account. You can update that phone number by sending it to me in a private message.

 

Apologies again for the inconvenience caused, I'd love to hear how it goes

Craig


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