Menu
Reply
  • 1
  • 0
  • 1
rallypete
Joining in
91 Views
Message 1 of 4
Flag for a moderator

10 days to get an engineer for landline fault

Today our landline phone rings but we cannot answer.

I then took my phone to a neighbours house and tested it, all was O.K. (on B.T.)

I then tried their phone in my house and the problem was still there, so now I know it is a line fault.

Contacted Virgin via mobile and after pressing about 30 buttons I was connected to someone in India who then an engineer can come in 10 DAYS time !!!!!!

I was thinking about changing supplier a couple of months ago but this has now put the nail in the coffin.

 

  • 7.79K
  • 337
  • 547
Forum Team
Forum Team
63 Views
Message 2 of 4
Flag for a moderator

Re: 10 days to get an engineer for landline fault

Hi rallypete,

 

Welcome to the Community!

 

I'm really sorry for the delay in getting you a technician.

 

I'll monitor the account on this end and let you know if we get a cancellation.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 14
  • 0
  • 1
teachingtoolong
Tuning in
50 Views
Message 3 of 4
Flag for a moderator

Re: 10 days to get an engineer for landline fault

I also rang VM today as I have no incoming calls on my landline. Got someone in India said it will be 10 days until an engineer can come out to me.

Maybe you can let me know when there is a cancellation.

0 Kudos
Reply
  • 14.55K
  • 594
  • 992
Forum Team
Forum Team
31 Views
Message 4 of 4
Flag for a moderator

Re: 10 days to get an engineer for landline fault

Hi teachingtoolong

 

I'm sorry for the delay in getting you an appointment for a member of the team to take a closer look at these issues. 

 

I've located your account and can confirm the current appointment you've got booked in is the soonest we have available at the moment.

 

We'd love to hear how it goes and will be here should you need any assistance moving forward.

Craig

 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply