Welcome to the Community, I'm sorry for the problems you're experiencing with your service recently.
I'm not 100% sure on what you're asking, are you not able to dial these numbers? As 0800 are generally free from a landline. For any package specific queries, if they are regarding your individual account, I'd recommend giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other.
I requested 0800 numbers on my telephone deal and still not stated on contract details. But you stated 01.02.03 and 0970 numbers in an email sent to me.
Mr B. Sidhu
Under OFCOM rules all 0800 & 0808 numbers must be free of charge to the caller whatever provider they are with & whatever type of phone (landline, mobile or VoIP) is used. As a result these are not shown as included as by default they are non-chargeable by the telecoms regulator.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile