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JenniferG
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0345 numbers

Apologies if this is a stupid question, but I am a bit confused. I have the Virgin Talk More Anytime package and I thought 0345 numbers were included. I am struggling to understand why I have been charged for making 2 shortish calls to an 0345 number. This is what I copied from the Virgin site: Ϫ Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 Personal Numbering, and 076 Paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees at virginmedia.com/callcosts. 

I have tried contacting Virgin directly but they haven't helped at all.

Thanks in advance.

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cybmole
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Re: 0345 numbers

hopefully it is an oversight  , but as per what you quoted, 0345 would be  a  a non geographic number within your package. so NOT free

what a mess.

0345 was introduced to stop us begin ripped off by 0845 !

but if your package gives 0845 for free, yet not 0345 you are better off ignoring the recorded advises saying hang up & call us on 345 instead.


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cybmole
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Re: 0345 numbers

hopefully it is an oversight  , but as per what you quoted, 0345 would be  a  a non geographic number within your package. so NOT free

what a mess.

0345 was introduced to stop us begin ripped off by 0845 !

but if your package gives 0845 for free, yet not 0345 you are better off ignoring the recorded advises saying hang up & call us on 345 instead.

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JenniferG
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Re: 0345 numbers

Thanks for your reply. I agree it is a mess but, since my call to Virgin, I have checked my online account to see that the charges have been removed!

It shall remain a mystery then! 

 

Thanks again.

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Superuser
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Re: 0345 numbers

Talk More Anytime DOES include all numbers starting 03. While they are non-geographic numbers, under OFCOM rules they must be treated the same as geographic 01 & 02 numbers, so must be included in any package that includes 01 & 02 numbers. If the calls you made were under 60 minutes in duration then I would be querying any charges.

http://ask.ofcom.org.uk/help/telephone/03number

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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cybmole
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Re: 0345 numbers

that is good to know - pretty sure I have called some & not been charged. I have whatever the top tier talk package is being called this week - gotta love that marketing Smiley Happy