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iansc1971
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will virgin charge to unlock a phone that has just run out of contract

ive just renewed my contract with a new phone, will virgin unlock the old phone for free or do they have the cheek to charge after 2 year contract

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Superuser
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Re: will virgin charge to unlock a phone that has just run out of contract

They charge to unlock handsets - but most of their handsets are already unlocked, it's only the older ones that are locked to Virgin. Does the virgin brand show in the display during boot up?

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Forum Team (Retired) Mat_H
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Re: will virgin charge to unlock a phone that has just run out of contract

Hi Iansc1971,

 

Welcome to the forums Smiley Happy

 

We do indeed unlock our phones. This will be a charge of £15.32.

 

Give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on.

 

Thanks,

 

Mat


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Forum Team (Retired) Mat_H
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Re: will virgin charge to unlock a phone that has just run out of contract

Hi Iansc1971,

 

How did you get on with unlocking your phone?

 

Let me know if you need anything at all Smiley Happy


Thanks,


Mat


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iansc1971
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Re: will virgin charge to unlock a phone that has just run out of contract

hi. I cant believe that I will be charged over 15 quid to unlock a phone that I had on contract for 24 months and stayed with virgin with a NEW CONTRACT I THINK THAT IS THE ULTIMATE SHAFT YOU MOVE

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Forum Team (Retired) Mat_H
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Re: will virgin charge to unlock a phone that has just run out of contract

Thanks for getting back to me iansc1971,

 

I'm afraid we'd be unable to waive the unlock fee as that is what we pay the manufacturer for the unlock code. Sorry about that.


Let me know if you have any other queries.

 

Thanks,


Mat


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