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Registered: ‎11-03-2017
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why is mobile no texts or calls available again this is becoming a regular occurrence, im in Lincoln

no texting or phone calling available on my mobile again this is becoming a common occurence, i live in lincoln are other users having similar problems ?

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Superuser
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Message 2 of 4 (228 Views)
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confirmed by peteG01
‎11-03-2017 20:15

Re: why is mobile no texts or calls available again this is becoming a regular occurrence, im in Lincoln

Hi peteG01,

 

enter your postcode into the EE service checker (Virgin Mobile works on their network) to see if there are any known issues.

If that shows as OK, perhaps give Virgin Mobile customer services a call (freephone 789 from your Virgin mobile) or 0345 6000 789 from any other phone (standard rate call or included in any minutes) so that they can look into this further for you.

 

AlexKid :-)

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Superuser
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Registered: ‎28-11-2015
Message 2 of 4 (229 Views)
Helpful Answer
confirmed by peteG01
‎11-03-2017 20:15

Re: why is mobile no texts or calls available again this is becoming a regular occurrence, im in Lincoln

Hi peteG01,

 

enter your postcode into the EE service checker (Virgin Mobile works on their network) to see if there are any known issues.

If that shows as OK, perhaps give Virgin Mobile customer services a call (freephone 789 from your Virgin mobile) or 0345 6000 789 from any other phone (standard rate call or included in any minutes) so that they can look into this further for you.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Registered: ‎11-03-2017
Message 3 of 4 (110 Views)

Re: why is mobile no texts or calls available again this is becoming a regular occurrence, im in Lincoln

IT SAYS NO PROBLEMS ON SERVICE CHECKER, OBVIOUSLY I CANT CALL VIRGIN CUSTOMER SERVICE FROM MY MOBILE AS SERVICE IS UNAVAILABLE AND IM NOT PAYING TO RING THEM FROM A PAYPHONE, HAVE USED THE REPORT PROBLEM TOO THEM SECTION, BUT THANKS FOR YOUR REPLY.
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Forum Team
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Message 4 of 4 (27 Views)

Re: why is mobile no texts or calls available again this is becoming a regular occurrence, im in ...

Hi peteG01,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your mobile service. Has this been resolved for you since your post?

If you are still having a problem with this, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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