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JuanM
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why i have to pay from 3456000789 if I have not used

i payed more than £6 pound for a call that i have not used and non body in my home.

Whay i payed from 3456000789 if i have not used and not cancell any line?

 

I did not know this phone number exist.

 

Thank you

 

 

 

 

 

 

 

 

 

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Forum Team (Retired) Mat_H
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Re: why i have to pay from 3456000789 if I have not used

Hi JuanM,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're not too sure about the charges on your account. I want to get this looked into for you, are you able to PM me your Mobile number with 3 characters?

 

Alternatively, you can also give us a call on 789 or 0345 6000 789 and we can get to the bottom of this for you.

 

Let me know how you get on.


Thanks,

Mat
 


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Superuser
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Re: why i have to pay from 3456000789 if I have not used


Mat_H wrote:

...are you able to PM me your Mobile number with 3 characters?
 


That should probably read "PM me your Mobile number with 3 consecutive characters from your password"

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Forum Team (Retired) Mat_H
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Re: why i have to pay from 3456000789 if I have not used

Hi Gorf,

 

The characters required do not need to be consecutive. We can take any 3 from the customers account to pass DPA.

 

Thanks,

 

Mat


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