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veevee1
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? why can't send texts in Spain

I'm on PAYG. Last time in Spain couldn't send texts.Could receive & send calls & receive texts - can anyone help?

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Forum Team (Retired) Mat_H
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Re: ? why can't send texts in Spain

Hi Veevee1,

 

Welcome to the forums Smiley Happy

 

Sorry to hear that you were unable to use your phone while abroad.

 

We want to make sure this is all sorted for you. So we can look into this for you, are you able to give us a call on 789 or 0345 6000 789? The team can run some checks to ensure that everything is enabled correctly on our side.

 

Let me know how you get on.


Thanks,

Mat


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veevee1
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Re: ? why can't send texts in Spain

Hi Mat Thanks for reply.  Just tried again now i'm back in Spain and still can't send texts when on Movistar or on Orange.  I can make calls, receive calls and receive texts.  Called 789 but they were going to charge me £2 to speak to someone to get help.  Is the other number you have given a premium number as this costs to call these numbers from Spain.

 

veevee1

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Forum Team (Retired) Mat_H
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Re: ? why can't send texts in Spain

Hi Veevee1,

 

Thanks for coming back to me Smiley Happy

 

Sorry to hear you're having trouble with roaming. The +447953967967 number isn't a premium rate number.

 

This problem will very likely be related to the networks you're roaming on as some features are working correctly.

 

Give us a call and let me know how you get on.


Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: ? why can't send texts in Spain

Hi Veevee1,

 

How are you getting on with your roaming issues?

 

Let me know if there's anything that I can do to help.

 

Thanks,


Mat


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