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annbrown
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why can't I upgrade my mobile package without loosing my loyalty discount??

I have had a virgin mobile for about 10 years.

I have a discount of £7 a month. The package I am on has only 100 mins for the next few months I will need unlimited minuets. However to do this I loose my discount and therefore my package goes from £17 to £32 a difference of £15. A sim only deal with unlimited minuets is only £12 per month . Loyalty!!!! virgin doesn't know what it means!!

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Forum Team (Retired) Mat_H
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Re: why can't I upgrade my mobile package without loosing my loyalty discount??

Hi Annbrown,

 

Thanks for posting Smiley Happy

 

I'm sorry to hear you'd lose your loyalty discount. I'm afraid this choice is out of our hands. GIve us a call on 789 or 0345 6000 789 and we'll look into what we can do.

 

Let me know how you get on.

 

Thanks,

 

Mat


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bucephalus
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Re: why can't I upgrade my mobile package without loosing my loyalty discount??

17.00 / month for 100 minutes sounds like you're on a phone contract.  When you're contract's done you could end up with a sim only for £5 when a new customer pays 12. 

 

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