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kerssem
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when dialling long silent pause then message call dropped

when dialling outwith my Microsoft lumia 640 I month old, occasionally I get a long silent pause then a message saying call dropped, however with my I phone with Vodafone it dials out straight away why ?? this is becoming unacceptable.

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enlli
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Message 2 of 9
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Re: when dialling long silent pause then message call dropped

What is the signal like on Virgin? It may be too weak to connect the call.

Does it happen everywhere?

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kerssem
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Re: when dialling long silent pause then message call dropped

Signal 3/4 bars normally happens where I work very annoying !

 

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Forum Team (Retired) Mat_H
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Re: when dialling long silent pause then message call dropped

HI Kerssem,


Welcome to the forums Smiley Happy


I'm really sorry that you're having trouble with making calls on your phone. I want to get this all sorted for you. So I can look into this, are you able to let me know your full postcode? I'll be able to run some checks in your area.


Thanks,

Mat
 


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kerssem
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Re: when dialling long silent pause then message call dropped

mk88nz garamonde drive wymbush Milton keynes

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Forum Team (Retired) Mat_H
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Message 6 of 9
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Re: when dialling long silent pause then message call dropped

Thanks for sending that over Smiley Happy

 

I'll run some checks and will get back to you.


Thanks,

Mat


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Message 7 of 9
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Re: when dialling long silent pause then message call dropped

Hi Kerssem,


Thanks for your patience Smiley Happy


I've run some checks on my side and I can't see any issues in your home postcode. Do you get this problem in more than one location?


Let me know as soon as you can.


Thanks,
 

Mat


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kerssem
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Message 8 of 9
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Re: when dialling long silent pause then message call dropped

When I dial from work it says dialling no ring tone after 30 secs to a minute I get unobtainable tone and a message call dropped why ? I then use my vodaphone mobile and it dials the same number immediately if this continues I will have to terminate thevirgin contract as it's not fit for purpose. I bought this phone for personnel calls and i am having to use my work mobile as I just cannot dial out on this phone, it drives me nuts !

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Forum Team (Retired) Mat_H
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Message 9 of 9
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Re: when dialling long silent pause then message call dropped

Thanks for your reply kerssem.


I want to make sure we get this sorted for you as soon as possible.

 

Can you let me know if the postcode you sent me was your works postcode or a different one? This is so I can run further checks.


Looking forward to hearing from you.

 

Thanks,


Mat


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