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voicemail not working

got a new phone a couple of weeks ago. Voicemail doesn't work properly. When someone phones me and gets no answer the phone just rings and doesn't go to voicemail. Called customer services twice & got passed to technical support. Both said they'd fix it but could take up to 24hrs to work and they would call back to check. They didn't and it wasn't. Then tried to access online chat 8TIMES!!! 8 times it said busy - call back later. Not impressed by customer service. Can anyone help?

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: voicemail not working

Hi Moibal,


Thank you for coming in and posting your message, I hope you've had a good day so far.


I am so sorry to read about the Voicemail not wirking as it should be and that there has been some delay in getting this back on.


I would like to know if there has been any improvement and that if not, I am able to help from here.


Please stay in touch and welcoome into the Community Smiley Happy


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