Since reporting my phone lost, and re-found nothing seems to work. As well as FindMyPhone not available any more, voicemail now doesn't work either. Have spent the last 20 mins listening to recorded messages which do not work
It's impossible to get to talk to someone - and the patronising recorded woman drives me insane.
When you reported to Virgin that your handset was lost then they would have deactivated the SIM and sent you a new one with the same number. This to stop anybody finding the phone running up a big bill on your account or exhausting your PAYG credit. They should also have barred the handset to stop it being used on any UK network.
So if they haven't sent you a new SIM then you need to ask them to do so. The old SIM won't work. If they also barred the handset they should be able to lift the bar.
I did report it lost, but it was found immediately and so no new SIM was issued (a friend had taken it by mistake).
I have been on the phone to technical team 3 times and it still is not working. I was supposed to get a call back yesterday after he did a system reset but I haven't heard anything. So that's yet another call through to Virgin I need to do....
I can receive calls. It rings 10 times then a message says this phone is not available. I called 789 again this morning with a promise that someone would call me back to fix the problem, again. That was 3 hours ago.