Menu
Reply
  • 3
  • 0
  • 0
n83
Joining in
322 Views
Message 1 of 5
Flag for a moderator

voicemail not configured correctly

Hi,

I've just switched to a sim only contract from Vodafone and ported my number which has worked fine. However, when when I ring 222 to set up voicemail it doesn't connect (call cancelled) and holding the 1 key I get 'this number is barred' message. My account says voicemail is on but my phone doesn't connect to voicemail if someone rings, it just rings constantly.

I think I can see the problem, looking at the call log when I've pressed 1 to access voicemail box it shows the phone number for the original phone number associated with the new virgin sim, not the phone number I've ported across from Vodafone.

I called last night and the person I spoke to said they'd reset it and it would work within 2 hours. A day later its still not working.

Before I call again and try to get through to someone with a bit more knowledge can anyone from the forum team offer any advice/help.

Many thanks,

Nicola
0 Kudos

Helpful Answers
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
558 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: voicemail not configured correctly

Hi Nicola,

 

Just checking in on you Smiley Happy

 

Let me know if you need any help from me.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know



All Replies
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
294 Views
Message 2 of 5
Flag for a moderator

Re: voicemail not configured correctly

Hi Nicola,

 

Welcome to the forums! Smiley Happy

 

Sorry to hear you've had some voicemail issues after porting. Is this working for you yet?

 

It sounds like the team needed to re-route the voicemail, which can take up to 24 hours.

 

Let me know if you're still having trouble with this.

 

Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
559 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: voicemail not configured correctly

Hi Nicola,

 

Just checking in on you Smiley Happy

 

Let me know if you need any help from me.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


  • 3
  • 0
  • 0
n83
Joining in
272 Views
Message 4 of 5
Flag for a moderator

Re: voicemail not configured correctly

Hii Matt,

Thanks for getting back to me.

Got through to the technical team who were very helpful and sorted the problem out so all working fine now.

Thanks,

Nicola
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
257 Views
Message 5 of 5
Flag for a moderator

Re: voicemail not configured correctly

Glad to hear this is now sorted Nicola Smiley Happy


Please let me know if you need anything at all.


Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos