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WillBill1
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using your mobile in Europe when ringing the UK

Three questions,

1, Is it free to ring other Virgin Mobiles here in the UK from Spain.

 

2, What is the cost of using your mobile in Europe to ring other networks in the UK,

 

3. What is the cheapest way to use your mobile to ring from Spain to the UK

Thanks

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Re: using your mobile in Europe when ringing the UK

Hi WillBill1,

 

Thanks for posting us this query.

 

Here is a link to our roaming charges. This will advise you of call costs in the country you select.

 

When calling from one Virgin Mobile to another whilst abroad the service is chargeable as per the costs of roaming in the respective country.

 

A cheap way of making calls abroad if you have a a Virgin Media land line would be using our smart call app. Here is a link to the smartcall help page for you

 

Hope this helps.

 

Let us know if you need anything else.

 

 

 

 

Stephen_B
Community Moderator

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WillBill1
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Re: using your mobile in Europe when ringing the UK

Many thanks, I did follow your link and logged onto my mobile account with Virgin, but could not find the area "Manage Service" It said in the info. if I wanted to turn on Roaming, I needed to log on, open "Manage Service" then select Roaming and turn it on. Cannot find   "Manage Service". Any thoughts.

Thanks

William

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Re: using your mobile in Europe when ringing the UK

Hi William,

 

Thanks for the update. I'm sorry about the confusion with the online account.

 

You can access your online account here and follow these steps:-

Sign in > Plan and device > Manage services > Going abroad

 

If it shows it's turned off then please turn it on. You'll get a message in green saying it's working. You'll need to wait 2-24 hours for this to be successful though.

 

Please let me know if you continue to have difficulties.

 

Thanks


Rich
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WillBill1
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Re: using your mobile in Europe when ringing the UK

Many thanks, that's fine.

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