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lw388
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using phone abroad

I forgot to set up my virgin mobile before going abroad and now can't connect to any network. 

I've tried to go on my mobile account but as I can't remember my password (and changing it involves receiving a text which of course I can't because I have no network).

Does anyone know if there is anything I can do? I'm abroad for a week.

Thanks!

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megmac1
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Re: using phone abroad

I did register my phone but it still won't work. This system is s&&t. Good luck in resolving your problem. I've already been abroad for a week!
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Forum Team
Forum Team
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Re: using phone abroad

Hi lw388 and megmac1,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your mobile roaming service. Has this been sorted out for your since your posts?

If you are still having an issue with this, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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