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Janice11
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using my phone abroad

I have a samsung 111 mini since March 15 and am unable to get any network connection abroad mainly Portugal. I have been 4 times in the last year and have rang virgin every time before leaving home. They said all good to work abroad. The messages I get when trying to connect to a network are saying sim card does not allow a connection to this network or unable to connect.  I am so frustrated with this, I went into virgin shop and all they do is tell you to ring up. Still not working and I am going in May so would be grateful if anyone can help.

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Forum Team (Retired) Mat_H
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Re: using my phone abroad

Hi Janice11,


Welcome to the forums Smiley Happy

 

I'm sorry that you're having some issues with roaming while abroad. I want to get this all sorted for you. So I can do this, I've sent you a PM. You can read this by clicking the purple envelope in the top right.


Thanks,

 

Mat


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Forum Team (Retired) Mat_H
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Re: using my phone abroad

Thanks for sending that over Janice Smiley Happy

 

I'll look into this as soon as possible.


Thanks,

Mat


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