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geriann
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using mobile in America

My mother is going to America in April.
she's taking her Virgin (contract) mobile with her to places like the Canary & Balearic Islands, this will be the 1st time she takes it to America.
apart from different networks is there anything else different about taking your mobile to America?
When she's in America & calls/texts my mobile (in England) does she just dial my phone number as normal? Or will she need to add on the country code?
Am I right i thinking when I call/text her ill just dial her normal mobile phone number?
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enlli
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Re: using mobile in America

Phone should work if it is of a modern type

She will need to prefix numbers with +44 and drop the leading 0

Calls are expensive at £1.50 per minute outgoing and £1.00 to receive.

Texts 30p

Turn off mobile data as at £5.00 per MB it is expensive

May be worth turning off answerphone as well as a call to that will hit her hard.

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geriann
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Re: using mobile in America

Thanks Enlli.
I was just thinking I should ask about the costs!

We were hoping if my mum searched for a local network (like she does on an EU holiday) then the cost wouldn't be so high.
oh well. At least i can warn her of this.
We didn't realise it cost he'd to receive calls!
Will she get charged for receiving texts? Voicemail?
will we get charged extra for calling or texting her from our Virgin landlines? Or from my Virgin mobile?
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Superuser
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Re: using mobile in America

geriann,

 

you can see the roaming charges here: Help and Support - Roaming

Your mum won't get charged for receiving texts, just calls. This includes voicemail, I would recommend turning it off before she departs.

It won't cost you any extra to call or text her from the UK.

When my daughter went, we kept in touch via WhatsApp and Facebook Messenger as she had free WiFi where she was staying. This might be an option for yourselves.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

 

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geriann
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Re: using mobile in America

thanks for the link AlexKid. Smiley Happy

i also found this link...
https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
...do those rates apply only when you're on a plane?
i'm guessing those rates apply whatever country you're calling? [as long as you're on the plane]
my mum will be taking 2 planes. A plane to America, then another plane from state to state.

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geriann
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Re: using mobile in America

Sorry for ask again. I just wanted to clarify...

If we call or text my mother on her Virgin mobile while she's I'm America do we call her normal mobile number? Or add on the country code?
If we have to add the country code, do we add England's code?

Is England's country code 044 or +44 or does it work either way?
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Superuser
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Re: using mobile in America

You don't need to add the +44, the telephone company has to assume that you will be rung by people who don't know you're in the USA, If however she wan't's to ring you she needs to use the +44 prefix






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geriann
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Re: using mobile in America

Thank you Dannylau.
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