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WES27
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usage details blank after changing my mobile number?

Usage details blank on online bill after changing to my old number

 

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Re: usage details blank after changing my mobile number?

Hi WES27,

Welcome to the community!

May I ask if you are referring to changing a SIM card or requesting a new number?

Or does this relate to transferring your number from another network?

Have you been able to see your usage prior to this happening?

Let me know and we can take a look for you.

Thanks

Liam_T
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Re: usage details blank after changing my mobile number?

Hi WES27,

Welcome to the community!

May I ask if you are referring to changing a SIM card or requesting a new number?

Or does this relate to transferring your number from another network?

Have you been able to see your usage prior to this happening?

Let me know and we can take a look for you.

Thanks

Liam_T
Forum Team

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leemartin87
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Re: usage details blank after changing my mobile number?

This is the same for me too. I ported in on Tuesday and everything works fine just nobody or nothing (789, website, app) can tell me usage details or remaining allowances.

Help.

 

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Re: usage details blank after changing my mobile number?

Hi leemartin87,

Welcome to the community and thanks for posting regarding this issue.

I am aware that we are already looking into other users reporting similar problems accessing their recent usage is currently being investigated by the team.

We will update as soon as we know more.

Thanks

Liam_T
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WES27
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Re: usage details blank after changing my mobile number?

After a couple of days usage details ect were displayed, this after changing providers and transferring number
I'm ģuessing the details weren't displayed until the changes were made.
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