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sun01
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unsolicited texts from Virgin re mobile web abroad

Have been receiving a constant flow of texts from Virgin on using web abroad - which I have not requested.

How to stop these texts - it is becoming like spam and a nuisance.

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Message 7 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

Hi all,

 

Sorry to hear you're still receiving these messages.

 

We are still working on this at our end. My sincere apologies for the inconvenience this is causing. We hope to get this resolved as soon as possible.

 

@sun01 I've provided a link for you here to the BlackBerry forum where blocking SMS messages is discussed.

 

Kind regards

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Forum Team (Retired) Mat_H
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Message 2 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

Hi Sun01,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you've received so many texts regarding the data roaming pass.

 

Our team are aware of the issue and they're working hard to get this all sorted.

 

Thanks for your patience.


Mat
 


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sun01
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Message 3 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

Hi Mat

 

just to update - the number of texts received today,so far!! :

 

06.52

09.16

09.24

09.51

10.08

10.14

10.15

10.23

12.16

13.44

18.44

 

---

Is there an option for blocking such nuisance texts on Blackberry Curve - checked but could not find such an option.

 

Sending to 7726 has had no effect what so ever.

 

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KJC-88
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Message 4 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

Have you managed to stop the text messages?  They are still coming in thick and fast to my number!

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Piquets
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Message 5 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

 


Mat_H wrote:

Hi Sun01,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you've received so many texts regarding the data roaming pass.

 

Our team are aware of the issue and they're working hard to get this all sorted.

 

Thanks for your patience.


Mat

 

----------------------

 

Well, its pretty obvious they need to work a lot harder because clearly nothings changed, still getting the daily texts.

 

It is really quite easy to stop sending the texts. Not hard work at all. Just stop sending the texts! Get it?


 


 

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Eric_T
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Message 6 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

It's been 2 weeks of unwanted messages for me, carefully timed at at random night times to disturb me. It seems to be targeted at specific customers. My wife has a VM phone and she has not received any such messages.

 

Luckily my contract period has expired. If these continue I'll change to another supplier, though I suppose that might not stop VM spamming the number after I've moved it!

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Message 7 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

Hi all,

 

Sorry to hear you're still receiving these messages.

 

We are still working on this at our end. My sincere apologies for the inconvenience this is causing. We hope to get this resolved as soon as possible.

 

@sun01 I've provided a link for you here to the BlackBerry forum where blocking SMS messages is discussed.

 

Kind regards

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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sun01
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Message 8 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

thanks - hopefully blocking the SMS will work!
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Eric_T
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Message 9 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

The trouble with blocking on a Blackberry is it seems you can't block specific numbers, you can only block all numbers except those that are in your contacts which may make you miss things you want (like NHS appointment reminders.)

 

The lady on 789 said she had a procedure to stop me receiving all VM marketing texts. Maybe that will work!

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Eric_T
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Message 10 of 11
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Re: unsolicited texts from Virgin re mobile web abroad

Well my unwanted texts seem to have stopped - 2 clear days now! So maybe asking to be taken off the VM marketing list is all that is needed.

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