Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with unlocking your mobile. Has this been sorted out for you since your post?
We can unlock a handset that was supplied by Virgin Mobile. It depends on how long you've had the handset and what contract you are on as to whether the handset unlock is free or not.
If you would like for me to look into this for you, please send a private message to me with your name and mobile number, so that I can look into this further for you.
To PM me, simply:
Virgin Media Forum Team
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