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mrbigbear
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unable to set up email on samsung galaxy

i have blueyonder account and unable to set up my emails, all settings look fine but get error message saying "incorrect username or password, pop3/imap access is not enabled" i know the username and password are correct...any help would be appreciated

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J0hn
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Re: unable to set up email on samsung galaxy

If your unsure here are the full details
POP / IMAP imap
Incoming server imap4.blueyonder.co.uk
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.blueyonder.co.uk
Outgoing port 465
SSL (security) outgoing ssl
Requires sign-in yes
Go to your mail app, choose settings and add a new email account.1
2
Choose imap.3
Please enter your full Blueyonder email address and password. Then select "Manual Setup".4
Enter the following information in the incoming settings screen:5
Username: email
Password: uw email-wachtwoord
Incoming server: imap4.blueyonder.co.uk
Incoming poort: 993
Security type: ssl

Choose 'next'.

Enter the following information in the outgoing settings screen:6
Outgoing server: smtp.blueyonder.co.uk
Outgoing port: 465
Security type: ssl
Authorisation required: yes
Username: email
Password: your email-password

Choose 'next'.

Enter your preferences in the following screen and give the account a personal name. Congratulations, your e-mail has been set

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mrbigbear
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Re: unable to set up email on samsung galaxy

thanks for your reply, already done all that and still does not work

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Forum Team
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Re: unable to set up email on samsung galaxy

Hi mrbigbear,

Welcome to the Community Forum and thanks for your post. I'm sorry that you are experiencing problems setting up your blueyonder email account on your mobile. Has this been sorted out yet?

If you are still having problems with this, please check that your blueyonder account is set to iMap, first. If it is, are you able to log into your email account using other devices? Next, please reset your blueyonder account password via My Virgin Media

If this doesn't resolve the problem for you, please give us a call on 789 (Freephone from a Virgin Mobile) or 0345 6000 789 (from any other phone) or 150 (free from a Virgin Media landline) so that our Mobile Tech support can look into this for you. You can also get in touch with us via WebChat: Contact Us
Many Thanks,


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