Does anyone know the number to contact customer services while abroad? Virgin's help page states +44 7953 967 967 for pay monthy sims, but an automated voice just says 'call is being diverted we're transferring you", then "i'm sorry the system is busy please try again later"? Is the system down at the moment or is there any other way of contacting CS while in Switzerland? +44 0345 6000 789 just gets me into mailbox with no further operator etc options.
Hi, having the same problem as you. Neither the text number 23456 or the help number +44 7953 967967 have been working since at least the 9th. I am getting signs of life from the help email email@example.com.You will get an automated response telling to call the nonworking number but have had one response in 48 asking for more details.
I get the impression VM are not owning up to a major system failure. Not even getting any response from moderators here
Good luck getting some action. Please post back if you learn anything more.
Ah hello Rich, I don't think commenting on jb14 typo is moving things forward. They clearly stated what happened when they dialed it. Please can we have clear statement of whether VM have a significant failure of their roaming system and customer service or what is causing all the recorded sorry messages ??
Hmm maybe I did dial the extra zero or maybe the system was down. I just tried the given number again (+44345 6000 789); first time number not recognised and the second time it connected without problems and I was able to reach CS from here in Switzerland without problems. Thanks