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leebert
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unable to call best friend, But can text

Hi all,

My wife all of a sudden is unable to call her best friend, she can still text & whattsapp, just not able to ring. My wifes friend can still call her ok. I've tried deleting the contact & then re adding her but still no joy.

Any help would be very much appreciated

Regards

Lee

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teabag
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Re: unable to call best friend, But can text

Are the first four numbers 0739 by any chance ?

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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leebert
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Re: unable to call best friend, But can text

The first 4 digits are 0794

Cheers

Lee

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teabag
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Re: unable to call best friend, But can text

0794 have been round for a while, I was just checking it was not a new number like the ones in this thread

http://community.virginmedia.com/t5/Virgin-Mobile/Barred-Call-Message-not-a-premium-number/m-p/30077...

Another quick thing to check, is that your wife's friend has not accidently hit a setting to bar your wife's number.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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leebert
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Message 5 of 9
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Re: unable to call best friend, But can text

Thank You for your reply, I'll have a look when i get in from work later.
Regards
Lee
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Forum Team (Retired) Mat_H
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Re: unable to call best friend, But can text

Hi Lee,

 

How are you getting on with calling the number?

 

Let me know if you need anything at all from us.


Thanks,


Mat


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Lee_B
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Message 7 of 9
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Re: unable to call best friend, But can text

Hi leebert

When your wife rings the number what does it say?

Any errors?

Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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leebert
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Message 8 of 9
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Re: unable to call best friend, But can text

All sorted thank you, her friend had somehow managed to block her calls. Thank you all for your help
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Forum Team (Retired) Mat_H
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Message 9 of 9
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Re: unable to call best friend, But can text

I'm so glad to hear this is all sorted for you leebert Smiley Happy

 

Please let us know if you need anything in the future.


Thanks,

Mat
 


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