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Disco21
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un block

I have given my daughter my virgin Microsoft Lumia 640 but she's on O2 I was told id need a code to unlock it from virgin so she can use it . Can anyone advise please
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Superuser
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Re: un block

From VM pages:

Generally, Virgin Mobile devices are not network locked. But if you encounter issues using a different provider's SIM in your device, here's what you should do;

 

Confirm if the device is network locked

Turn your phone/modem off – disconnect from any cables
Remove your Virgin SIM Card
Insert a non-Virgin Mobile SIM Card
Turn your phone/modem on
Your phone/modem will indicate if it is network locked.
Some common Network Locked errors are:

Network Locked
Enter Network Key
Unable to connect to network
Network Error
Network retrieval Error
Network Control Key

Request an unlock code

Contact us with the following details on hand:

Phone/modem Manufacturer and Model
Phone/modem IMEI Number: example – 350121212121211212
If you remove the battery and look on the base/back of the phone, you can find the IMEI there and it should begin with '35'.
Or from the dial pad/dial screen type *#06#

Unlock your phone

The team will provide you with a network unlock code and the steps to enter this code into your device. Once the code is entered, it can take from 15 minutes to 48 hours for your device to completely unlock.

In the rare case that the network unlock code for your device is unavailable, it may take up to 5 business day for your code to be retrieved from the manufacturer.


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