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hilaryplum
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trying to get a picture message; samsung smartphone says multimedia box is empty but no message.

I am trying to see a picture message. My Samsung smartphone says the multimedia box is empty - before that it said it was full 2% so I deleted some mail- phone number and password are correct but no message.

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Re: trying to get a picture message; samsung smartphone says multimedia box is empty but no message.

Hi hilaryplum,

 

Welcome to the communitySmiley Happy

 

Sorry to hear your having difficulty receiving picture messages.

 

Have you been able to receive a picture messages previously? If not this would need to be activated by giving us a call on 789 or 0345 6000 789.

 

I've included a troubleshoot guide here to help walk you through sending and receiving picture messages. Just select your relevant phone.

 

Let us know how it goes.

 

Many thanks

Stephen_B
Community Moderator

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