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miguellinno
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trouble with porting

Hi. I've recently bought a phone with VM and I wanted to keep my old number so had PAC requested from O2. Called VM customer service and explained that I'd like to keep my old number and within 5 minutes had it all set up. Was told my number would be transfered within 24hr and it did. My old phone disconnected and I received a text from VM saying my number had been transfered successfully. For some weird reason my virgin mobile number is still active yet on my virgin account it has my old number registered. Can anyone help. Thanks in advance.
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Forum Team (Retired) Mat_H
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Re: trouble with porting

Hi Miguellino,


Welcome to the forums Smiley Happy

 

Good question! The online account can take a little bit of time to get this changed over. How's it looking for you currently?

 

Besides the original online account query, is everything looking okay for you?

 

Let me know as soon as you can.


Thanks,

 

Mat
 


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Forum Team (Retired) Mat_H
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Re: trouble with porting

Hi Miguellino,

 

How are you getting on with this currently? Smiley Happy

 

Let me know if you need anything at all.


Thanks,

mat


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miguellinno
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Re: trouble with porting

It's all sorted now. Despite spending quite some time on the phone with customer services I had quite a pleasant experience dealing with them. Can't complain at all. Thanks anyway Mat.
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Re: trouble with porting

Glad to see that this is all sorted Miguellinno Smiley Happy

 

Please let me know if you need anything at all.


Thanks,

Mat


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