called a few people on the mobile an i cannot hear them but they cant hear me.
i now notice when i use my headphones it seams 2 have changed something.
as when i tried 2 called vm i cannot use the dialing pad,the screen goes blank but i can use it when the headphones are plug in..n when the headphones are plug in to make a normal call it works
any ideas to revert it back for normal use
sony xperia z (original)
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your phone at the moment.
Do you have the headset symbol at the top of the page even when one isn't connected? Have you got any protective covers / cases on the phone? Have you tried the good old off and on again?
If we're not getting anywhere then the last step would be to factory reset the handset and give that a go, so let me know about the few questions above and we'll get to the bottom of this ASAP!
Look forward to hearing from you
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a factory reset will not solve this, to other questions you ask no
Check to see if the phone is on mute while on a call.
its not on mute
some time I use the headphones when listen to music. it wont let me hear the person when i make a call
when the phone is not in use its back to normal but not always