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yarfik
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tried to call person but cant hear them

called a few people on the mobile an i cannot hear them but they cant hear me.

i now notice when i use my headphones it seams 2 have changed something.

as when i tried 2 called vm i cannot use the dialing pad,the screen goes blank  but i can use it when the headphones are plug in..n when the headphones are plug in to make a normal call it works

 

any ideas to revert it back for normal use

 

sony xperia z (original)

 

 

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Forum Team
Forum Team
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Re: tried to call person but cant hear them

Hi yarfik

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your phone at the moment. 

 

Do you have the headset symbol at the top of the page even when one isn't connected? Have you got any protective covers / cases on the phone? Have you tried the good old off and on again?

 

If we're not getting anywhere then the last step would be to factory reset the handset and give that a go, so let me know about the few questions above and we'll get to the bottom of this ASAP!

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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yarfik
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Re: tried to call person but cant hear them

a factory reset will not solve this, to other questions you ask no

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Superuser
Superuser
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Re: tried to call person but cant hear them

Check to see if the phone is on mute while on a call.


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yarfik
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Re: tried to call person but cant hear them

its not on mute

 

some time I use the headphones when listen to music. it  wont let me hear the person when i make a call

when the phone is not in use its back to normal but not always

 

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