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Dutchy54
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travel card

I purchased a 50 mob travel card to use in Mallorca as instructed after turning on the roaming on my account, but it did not work. I phone Virgin and they said they had not switched it on at their end and it should work after 24hrs. It still didn't work. Why?
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Forum Team (Retired) Mat_H
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Re: travel card

Hi Dutchy54,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having issues with roaming while abroad. I want to get this all sorted for you. Can you let me know what phone you're using?

 

Let me know as soon as you can.

 

Thanks,

 

Mat


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Dutchy54
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Re: travel card

Hi Mat_H
Thanks for your reply. My phone is a Swees X506-3G smartphone and does practically every thing that a more expensive Samsung or iPhone can do. I am now back home now from Mallorca, but am still interested to find out why I cannot get data roaming abroad, as the same
happened last year.
Cheers
Dutchy54
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Forum Team (Retired) Mat_H
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Re: travel card

Hi Dutchy54,

 

Thanks for your reply Smiley Happy

 

I want to make sure that we get this all sorted for you. Is Data roaming enabled in the phone? I'm afraid I wouldn't be able to navigate to the settings as we don't support the handset.


Let me know as soon as you can.


Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: travel card

Hi Dutchy54,

 

How are you getting on with this?

 

Let me know if you need anything at all.

 

Thanks,


Mat


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