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Registered: ‎31-03-2010
Message 1 of 2 (62 Views)

transferd old mobile number to new sim but getting charged for 2 numbers

hi im on a monthly sim only. i got a new sim card and had my old number transferd to the new sim .now on my bill its showing the mobile number that was with the new sim and also my old mobile number.  im getting charged 2 times for both sim numbers ive rang up virgin said it would get deleted but its on again this month . im seriousky thinking of canceling and going back to other provider as they was cheaper if i keep getting charged for 2 different numbers but only useing 1 

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Registered: ‎07-04-2015
Message 2 of 2 (29 Views)

Re: transferd old mobile number to new sim but getting charged for 2 numbers

Hi sparkymw,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your account billing after porting your number over to Virgin Mobile. Has this issue been resolved for you since your post?

If you are still having an issue with this, please send a private message to me so that I can look into this further for you.

Please provide the following details:

  • Full name
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

                                             

Kind Regards,

Terri

Virgin Media Forum Team

 


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