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transfer Virgin PAYG credit to another Virgin phone?

Hello, This is my first post so be gentle with me !


Problem is;


For quite some years my wife & I both had Virgin moblies on PAYG.


Sadly ,my wife's dementia has got worse and I have sent her to a Home this year ( our 50th aniversary ! ).


In the last few months she never used her phone and it has vanished during one of her "tidying up" sessions where quite valuable items were put into the bin.


Can some kind soul tell me if I can transfer her credit balance to my Virgin Phone or is it lost ?


Also is there a telephone help-line number as I cannot fi


Thank You for reading and any replies





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Re: transfer Virgin PAYG credit to another Virgin phone?

Hi Martin


Welcome to the community Man Happy


This is something that our team are able to help you with, give them a call on 789 from your Virgin handset or 0345 6000 789 from any other line and we'll get this sorted.


We'll be here if you need any assistance in the future.


Take care


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