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robelis
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texting issues

I've had a number of people asking me why I haven't replied to their text, my 
reply is that I haven't received one.  They have shown me that they 
have sent me a message, I also send people texts which they don't receive. 
Any ideas please? (I have checked the coverage from areas I know the issue is
happening and one is excellent and the other is very good)

 

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Superuser
Superuser
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Re: texting issues

Does your phone have the correct SMS service centre number?
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robelis
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Re: texting issues

Hi,

I have just checked and I yes I have the correct SMS number.

Cheers

Lisa

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Forum Team
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Re: texting issues

Hi robelis

 

Welcome to the community, I'm sorry to learn about the problems you're experiencing with your mobile service lately.

 

On your handset, is the correct date and time shown? Would you also be able to delete all SMS from sent and received folders and give it another go? Could you also perform a manual network search? You can search how to do this online, or just let me know what handset you've gotMan Happy

 

Apart from those steps, have you tried rebooting the phone? Or perhaps a factory reset?

 

We've not been experiencing any national issues of this nature so I'd love to take a closer look at your account to ensure everything is as it should be. So that I can do that, would you be able to respond to the private message I've sent with the requested information?

 

You can view the message by clicking the purple envelope on the top right of this page. Apologies again for the inconvenience caused.

 

Talk soon

Craig

 


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