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cjayco
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text/phone call charge from Zamano Solutions Ltd

This company has charged me £4.10 for a gaming app that I have not asked for or received.

How do I stop this happening?

I don't answer calls or open texts from numbers that aren't friends or family and I don't buy apps for games or anything else.

Am concerned that this will happen again.

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Re: text/phone call charge from Zamano Solutions Ltd

Hi cjayco,

 

Thanks for your post on the Community Forum and welcome. I'm sorry that you have been charged for an app that you didn't knowingly purchase and apologies for the delay in getting back to you.

 

In order for us to look into this further, you will need to give us a call so that we can access your details. Just give us a ring on 789 or 0345 6000 789. Alternatively, you can go through to WebChat  via Contact Us.

 

Kind regards,


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