a problem shared by many
I can only suggest that you call Virgin Mobile customer services on 789 from a Virgin mobile or 0345 6000 789 from any other phone.
Alternatively wait and hope that a member of the team contact you via this thread.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
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Sorry to hear you're having issues with your order. So I can look into this for you, I've sent a PM your way.
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