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sam08
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technical glitch mobile phone order

can someone please help as I placed an order on the 7th april got an email stating that there is a technical glitch in processing my order what is the hold up

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Forum Team (Retired) Mat_H
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Message 3 of 14
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Re: technical glitch mobile phone order

Hi Sam08,

 

Welcome to the forums Smiley Happy


I'm sorry that you're having some issues with ordering the phone. I want to get this all sorted for you.

 

So I can look into this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.


Thanks,

Mat


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enlli
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Message 2 of 14
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Re: technical glitch mobile phone order

You can ring them on 789 from a Virgin phone or 0345 6000 789 from any other. 

You may like to add to this thread and PM the Moderator on there

http://community.virginmedia.com/t5/Virgin-Mobile/technical-glitch-with-new-mobile-phone-order/td-p/...

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Forum Team (Retired) Mat_H
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Message 3 of 14
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Re: technical glitch mobile phone order

Hi Sam08,

 

Welcome to the forums Smiley Happy


I'm sorry that you're having some issues with ordering the phone. I want to get this all sorted for you.

 

So I can look into this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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sam08
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Message 4 of 14
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Re: technical glitch mobile phone order

Hi I received a phone call yesterday from virgin mobile got it sorted thank you
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MrsMonty
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Message 5 of 14
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Re: technical glitch mobile phone order

I had the same thing, probably credit score that's what they seem to be telling everyone on here...including me who has a perfect credit score x
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angela1965
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Message 6 of 14
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Re: technical glitch mobile phone order

I have had the same problem.  Getting no help anywhere including sending a PM to the staff member who posted on this thread.  Any one actually got a phone from Virgin recently?

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Forum Team (Retired) Mat_H
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Message 7 of 14
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Re: technical glitch mobile phone order

Hi Angela1965,

 

We work through our PMs in the order they come in. We'll be in touch as soon as possible.


Thanks,

 

Mat


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Daz20151
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Message 8 of 14
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Re: technical glitch mobile phone order

Hi I've ordered a mobile and got sent a confirmation email showing me my order but then it says there's been a technical glitch. What's happened please?
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Forum Team (Retired) Mat_H
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Re: technical glitch mobile phone order

Hi daz20151,


Welcome to the forums Smiley Happy


I'm really sorry that you've had some issues with ordering the phone. I want to get to the bottom of this for you.

 

So I can do this, I've sent you a PM. You can view this by clicking the purple envelope in the top right.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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HanaHogg
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Message 10 of 14
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Re: technical glitch mobile phone order

Did you get this sorted? I've just had same problem an don't know what to do as I have no credit on my mobile so can't ring an there's no email to contact
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