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kevdvy
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t mobile

anyone please tell me why when using my virgin mobile to access over 18 sites i get taken to a page from t mobile saying i need a credit card to change my parental controls have tried phoning virgin (told me to phone t mobile)and t mobile ( told me to phone virgin)and am no nearer getting answers

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Superuser
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Re: t mobile

Hi kevdvy,

have you checked your Virgin mobile account on line > "Manage your services" end ensured that "Parental control" is OFF.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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kevdvy
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Re: t mobile

yes have checked on settings on line and allso double checked when i spoke to virgin 

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Forum Team (Retired) Mat_H
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Re: t mobile

HI Kevdvy,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with accessing the pages. I want to check this out for you. Can you let me know what phone you're using?

 

Looking forward to hearing from you.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: t mobile

Hi Kevdvy,

 

How are you getting on with this?


Let me know if you need anything at all.


Thanks,

Mat


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