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stualva
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system won't let me buy £20 roaming bundle

Get messaging telling me to call, however provided number is continually busy!

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stualva
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Re: system won't let me buy £20 roaming bundle

checked my phone is enabled for roaming, and it is.
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broksonic
Fibre optic
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Re: system won't let me buy £20 roaming bundle

Same problem as you and my phone is enabled for roaming . Disgusting as Virgin are taking money off people for a service that does not work
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broksonic
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Re: system won't let me buy £20 roaming bundle

This is the second time this has not worked for me.  Data roaming is ebabled on my account . 

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Moderator
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Re: system won't let me buy £20 roaming bundle

Hi stualva,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you're experiencing issues with data roaming.

 

I'd really like to help you out with this.

 

I have included the link here to our roaming help pages.

 

Are you able connect to the local network abroad with your phone? if not his may indicate roaming is not active even though it may show active on your account online.

 

I'm not sure what number you were given to call but to call us from abroad you would need to ring from a roaming phone or landline on +447953967967.

 

Look forward to hearing back from you.

 

Many thanks

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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