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leah_no1auntie
Up to speed
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Message 1 of 72
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system down another 48 hours ?

So according to a virgin media rep the systems are going to be down until Wednesday this is bad enough but when they have suspended your services for no reason and cannot do anything about it until Wednesday it's disgraceful bye bye virgin
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scots_fifer
Tuning in
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Message 2 of 72
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Re: system down another 48 hours ?

**bleep**!! Virgin mobile!! I waited all day Saturday for someone to pick up the phone that I wanted to exchange and give me my new one. NO ONE TURNED UP!! Phoned up and was told all systems down till Monday and they couldn't bring up my account. Now its going to be down till Wednesday???!!! Give me one good reason......just one, that I shouldn't just cancel my account with you and get a new phone tonight from another network that will have 4G already no problems. Get your act together Virgin.......ridiculous!! I dare someone from virgin mobile to answer this and account for this!!

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Forum Team (Retired) Mat_H
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Message 3 of 72
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Re: system down another 48 hours ?

Hi both,

 

Everything is up and running now Smiley Happy Give us a call on 789 or 0345 6000 789 and we'll be happy to help get this sorted for you.

 

Let me know how you both get on.

 

Thanks,

 

Mat


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David63
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Message 4 of 72
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Re: system down another 48 hours ?

No its not cant login.
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Forum Team (Retired) Mat_H
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Message 5 of 72
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Re: system down another 48 hours ?

Hi David63,

 

Thanks for your post Smiley Happy

 

I was referring to our systems in the call centres. The online account section is still undergoing work.

 

Thanks for your patience while we bring the new changes to Your account.

 

Mat


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David63
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Message 6 of 72
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Re: system down another 48 hours ?

How much longer will it take this is very frustrating.
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leah_no1auntie
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Message 7 of 72
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Re: system down another 48 hours ?

I was able to login into my online account around 5 o'clock but still waiting to try and get through to someone so they can reconnect my sisters phone
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David63
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Message 8 of 72
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Re: system down another 48 hours ?

I logged in around tht time also still cant access some of the features tho.
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Forum Team (Retired) Mat_H
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Message 9 of 72
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Re: system down another 48 hours ?

I understand your frustration David63,

 

What happens when you follow this link?

 

Let me know as soon as you can.


Thanks,

 

Mat


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David63
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Message 10 of 72
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Re: system down another 48 hours ?

It takes me to the login page, but when i input my details nothing happens???
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