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if you can use another phone you can call on 0345 6000 789.
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Welcome to the community
Sorry to hear you've had some issues getting the account up and running again.
Could I check how you paid the bill?
Have you spoken with the team on 789 / 0345 6000 789 as we may need to set up your Direct Debit again to get things up and running for you?
Let me know how you get on.
Mark YForum Team
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