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Rae21
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sim only rolling contract data allowance

I'm on a 30 day rolling sim only contract and want to increase my data allowance. I can not find a way to do this online and the only phone number does not operate at the weekends.
Is it possible to do this online?
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Superuser
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Re: sim only rolling contract data allowance

log in to the mobile website, click "plan and device" click "change tariff"







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Superuser
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Re: sim only rolling contract data allowance

Hi Rae21,

you can give Virgin mobile customer services a call on 789 to ask for your tariff to be increased.

If you run out of data before your refresh date you'll be charged at the rate of £1- per day for use.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Rae21
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Re: sim only rolling contract data allowance

Thank you, I did try the number earlier but it's only operational on weekdays.
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Superuser
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Re: sim only rolling contract data allowance

log in to the mobile website, click "plan and device" click "change tariff"






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Rae21
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Message 5 of 7
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Re: sim only rolling contract data allowance

Hhhhmmmm can click 'plan and device' and see what my usage is etc but can't see any 'change tariff' option. Perhaps it's because I'm trying to do it on my phone. Will try on the PC.
Thanks
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Rae21
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Re: sim only rolling contract data allowance

Thanks for your help- I managed to make the change I needed to in a couple of minutes once I logged on via the PC rather than my mobile.
😊
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Forum Team (Retired) Mat_H
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Re: sim only rolling contract data allowance

Glad to hear this is all sorted Rae21 Smiley Happy

 

Please let us know if you need anything at all.


Thanks,

Mat


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