sim card keeps showing faulty & because I am hard of hearing I require an email address for customer support team.
unfortunately there is no email address.
You might try web-chat: Help and Support - Contact Us > Mobile
The advisors are often busy though so you may not get connected straight away.(Keep the page open and refresh it every few minutes until chat becomes available).
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Thanks for taking the time to join us on the community, I'm sorry to hear about the difficulties with the SIM card. Are you getting a specific error message on your handset?
Who's who? Find out more about our community members. Good folk to know