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hannahfay99
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sim not provisioned mm#2 ?

HiyaSmiley Happy
I recently got a new sim for my phone (which is a brand new Sony Xperia E1).When it arrived it was under a different member of my familys phone number so I got a new one. I put it in the phone and it says " sim not provisioned mm#2 " and there is no service.
Is my phone broken? Or is it the sim? And how can I fix it? I haven't had a working phone simce March and every time I try to get it sorted something goes wrong lol but I'll get there in the end.
Thankyou Smiley Happy
-Hannah Smiley Happy
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Re: sim not provisioned mm#2 ?

Hi hannahfay99,

 

Welcome to the communitySmiley Happy

 

Sorry to hear your SIM is not provisioned.

 

The phone and the SIM should both be fine. Sounds like the SIM just needs to activated on your account.

 

Due to the nature of this query though we would need to speak to you over the phone. Please call us on 789 from your mobile or alternatively call 0345 6000 789.

 

Let us know how it goes.

 

Many thanks

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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hannahfay99
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Re: sim not provisioned mm#2 ?

Hiya
Okay, I thought it was actually something wrong haha😝 I'll get my mum to ring and I'll tell ya how it goes 😊
Thanks Stephen 😀
-Hannah
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hannahfay99
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Re: sim not provisioned mm#2 ?

My phone works now Smiley Happy Thankyou for helping Smiley Happy
-Hannah
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Forum Team
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Re: sim not provisioned mm#2 ?

Hi Hannah,

 

Thanks for keeping us updated.

 

Terrific news I'm really glad your phone is up and running. 

 

Any further issues just get back to us.

 

Thanks


Rich
Forum Team
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